1. ABOUT CONTINENTAL EDUCATORS

History

Established in 2002, by Mr. Rabind Elias Pereira, Continental Educators (CE) took over courses run by the Stamford College Group in Singapore. Mr. R. Pereira is the son of Elias Pereira, founder of Stamford Singapore & Malaysia. Mr. R. Pereira has extensive managerial experience in the Education sector since 1973.

Originally situated at Temasek Towers, Shenton Way, CE moved to larger premises at Shenton House. CE has been appointed trainers for Hotel organizations in Singapore and the surrounding countries.

CE has the exclusive rights to offer courses and services by the American Hotel & Lodging Association Educational Institute (AH&LA).

Vision

CE a Singapore Ministry of Education Registered school has set up a premier centre, for Hospitality studies and intends to partake in the development of the Hospitality Industry. The Industry, a major source of employment for economies worldwide, is the fastest growing industry in the world. CE has developed five and ten year plans which will further promote the interest of the industry wider. Students will be able to participate in these plans and look forward to an enriching and rewarding career. CE has also currently partnered with selected major industry organizations to provide Graduates with work/trainee experience in the various continents of the world. Our major vision is to provide the Industry with Graduates who have had work experience in as many countries as possible and further promote the functionality of the Industry.

Motto

CE’s Motto is “Showing you the way forward in Hotel and Hospitality Management Studies”. The underlying theme is our innovative spirit and motivation to drive the best out of the Industry for our Graduates. We also are driven to show continual development of the services provided to the student at CE or externally via the establishment of strong associations and alliances with major reputable organizations in the world.

Industry Background

The Industry traditionally has been driven within the organisations itself with promotions based on experience alone. Today with more sophistication in major components of the Industry, such as guest expectations, larger organisations, improvement of local and regional economies, there became a need for a more professional and structured approach to delivering what customers wanted and needed. CE has devised a mixture of programs incorporating resources from the AH&LA to devise a specialized programs for the Hospitality Industry.

2. Director’s Foreword:

Education is an ongoing exercise in the development of programs and students to meet the needs of society. Continental Educators (CE) is determined to provide the latest and best methods in order to produce Graduates with the relevant skills needed for the Industry. We draw our expertise from our management team with over 30 years of education experience as well as the experience of our US associates with more than 90 years of educational systems experience. Our methods have been developed over the years and we have educational systems in place for each subject area that a student completes in our Programs.

Over the years as internationalism has grown and along with it international education, there has been a need to allay fears of foreign students when they are studying in foreign lands. Coming to a new country may prove daunting to some of you. This can easily translate to a hindrance to your studies. Unable to know the living conditions or economic climate of the country or its systems may distract you from reaching your goals at CE.

At CE we try and help you overcome some of the difficulties you may face, studying and living in Singapore. Unfortunately we cannot advise you on every possible event that may go wrong. We can however provide you with enough information that will assist you in obtaining the best possible education while you are with CE.

Matters such as educational systems used, facilities, payment of course fees, refund policies and withdrawal will all be explained to you. These appear in your enrolment forms, or standard CASE student contracts. As an added measure all foreign students would need to enter into a contract with the school, whereby tuition fees will be deposited into an escrow account. Should the school not for some reason complete its obligation to the student by not fulfilling the completion of the course, then the tuition fees may be refunded to the student.

As Director of CE, it is my pleasure to endorse the fact that you will receive the best possible education, within the time frame allocated, simply because we are regarded the largest suppliers of hospitality training materials and awards in the world. While not just relying on this, we continually strive to adapt to a better standard of service.

Enjoy your studies, and please read the information below on how you can really achieve efficiency in your studies at CE

RABIND ELIAS PEREIRA, Esq.,
Director

3. Objectives

Aims of the CEASD
The program is designed to provide graduates with the skills and knowledge necessary to perform at supervisory /trainee management levels. The program incorporates the US AH&LA Diploma in Hospitality Management which has a long history in the Industry and many current managers are holders of this award. The CEASD reinforces this US diploma with a more rounded education, where the US Diploma is very procedural in nature, the CEASD grooms the student to a higher level as required for advanced standing at higher learning institutions. Students are given the opportunity to use thought processors in analyzing cases, management functions through presentations, and research in developing major project assignments.

Objective of the CEASD
The CEASD objective is to groom the student to a managerial trainee level, with adequate skills to perform at various departments or segments of the Industry as well as having the skills necessary to complete a degree program if necessary. Students can obtain a Degree in one year after their CEASD by full time or part time studies in Singapore. The CEASD allows students:

A. Direct entry to final year of a Degree conducted in Singapore –
BA (Hons) Business Management – Hospitality & Tourism Management,
                                               
OR

B. Direct entry to the UK - Post Graduate Level

The program also allows graduates an opportunity to train in USA, or Europe, subject to visa clearance. Graduates would normally commence at line levels in order to obtain a better understanding of the workings of the industry.

The program allows graduates to complete a degree with advanced standing in UK or Australia. It also allow graduates an opportunity to train in USA, or Europe, subject to visa clearance. Graduates would normally commence at line levels in order to obtain a better understanding of the workings of the industry.

Typical Graduate educational traits:
Our graduates would have good understanding of the English language and in particular Hospitality Communication. They will also be able to understand separate areas within the Hospitality Industry management functions, such as Front Office, Housekeeping management, Supervisory and management skills, Accounting procedures and standards, Meetings and the Convention markets, Club and resort management. A major emphasis is given to customer and guest relations, social and communication skills, and of course personal grooming. They are also more inclined to follow the western style of learning which is self learning and understanding as opposed to relying on rote learning.

4. CE Facilities & Educational Commitment

CE adopts the AH&LA and CE teaching methods along with its own criteria for assessment of students. During your course of studies you will follow a systematic plan to your course. We aim to provide you the best the industry has to offer. This means you will have access to over 104 videos during your course of studies with us as well as numerous case studies. Our lecturers have industry experience as well as teaching experience.  Our 5 main lecturers are supported by professionals who come and provide talks to students during their course here. Our library of manuals, weekly tests, and review of past papers will all be available to you during your course of studies with us at CE.  We are able to cater for 130 students per day and students can expect to have classes of approximately not more than 30 in a class. Both student and teacher ratio as well as student and admin staff ratio remain the same at 1:30. All our classrooms are equipped with videos and TV and are air conditioned and fully furnished. Our two main classrooms are designed for easy learning and arranged for interactive presentation of case studies. Our practical training area is fully equipped.

The commitment to our students is that we will provide students with as comprehensive program as possible. Each subject area has its own manuals. At the start of each subject area you will receive a syllabus, video listing (where applicable), a timetable indicating topics to be covered daily. Each subject manual comes with test papers per chapter that students need to complete. These test papers do not contribute to the final examination marks but acts as a guide for students during for each topical area. CE will provide you training within the course year all required resources needed to complete the program.

Selection of Lecturers:

Lecturers are selected based on their industry experience, relevance to the module and course, educational qualifications as well character traits. All lecturers are briefed on the school’s policy on behavior, teaching methods, materials and resources used, and evaluation schemes. A professional approach is used in relationship with students.

Lecturer responsibilities:

• Following syllabi
• Maintain student attendance
• Assessing student work, case studies, role plays
• Preparing all classes fully
• Conducting and assessing class activities
• Administer lecturer based tests
• Reporting student progress

5. HOSPITALITY MANAGEMENT CE & US DIPLOMAS (dual awards)

(Duration is one year theory with a 6 months optional attachment. Main holidays are two weeks at the end of December).

The Program consists of 12 modules. Classroom instructions are based on 17.5 hours per week. Case Studies, visit by foreign lecturers/professions or hospitality professionals may fall outside of these hours and students are advised to note these events. All modules come with review quizzes, web listings, case studies; most modules have videos as an additional teaching aid. In house practical sessions are also part of the program.

The attachment provides students with operational experience in the Hospitality Industry. Students can expect to be placed in various sections of the Industry, from F&B, Front Office or resorts for the period of the attachment.

Simple Rules on Attachment:

1. In order to obtain the Attachment, students would need to have shown proper behavior during their Theory modules, as reference/recommendation letters are required for the attachment from the school.
2. Students would need to have successfully completed the 12 Theory modules prior to Attachment.
3. Students are expected to perform well during their Attachment and the School will be evaluating students during the Attachment period.
4. Students who fail the Attachment will not receive the Diploma; they only can receive attendance reports and statements from the School. Students will also lose their deposits for any misbehavior or misconduct during their attachment period.
5. Students may be issued with letters from Hospitality operators but this is only in line with policies that the operators have with respect to such letters.
6. Students are expected to follow the work policies of the host company that provides the trainee programs.
7. Attachments can be paid or not paid depending on prevailing government controls; students should also note that the attachment visas are also dependant on government controls and subject to availability of positions by the Host Company and such attachments are NOT guaranteed.

Exemptions:

1. Students who have relevant experiences can apply for exemption from the Attachment. Students may still have to undergo some in house practical sessions in order to ensure they meet the standards of training offered in the Diploma. Students would have to apply for exemptions prior to enrolment. Where exemptions are granted, students would obtain their Diploma and Sterling award after the 12 month theory period, on satisfactory completion.

Hospitality Management Program

Hospitality Today: An Introduction

Students will learn about career opportunities in food service, hotels, clubs, and related businesses such as hospitals and the military. Hotel management issues: diversity, retention, harassment, leadership, and more. How management companies and franchises operate. Ethical challenges of daily business decisions.

Food and Beverage Management

Shows how to profitably manage a food service operation in order to satisfy guests.  Students learn how to give guests the highest priority as all details of food and beverage operation are planned, implemented, and evaluated.

Students will learn to:

• Increase profits by maximizing service, efficiency, productivity and technology.
• Satisfy the food-quality and nutritional demands of today’s guests
• Meet legal, safety, and sanitation requirements
• Build business through effective marketing strategies
  

Supervision in the Hospitality Industry

Gives students an insight into how managers and aspiring managers gather the information they need to excel in the hospitality industry.  Covers how to recruit, select, and train; increase productivity; control labor costs; effectively communicate; manage conflict and change; and use time management techniques. Case studies will help students practice solving problems they will face on the job.

Students will learn to:

• Identify key supervisory skills and understand why supervisors fail
• Develop the communication skills essential for effective leadership
• Increase productivity and raise performance standards
• Turn basic human resource functions into motivational strategies
  

Basic Hotel & Restaurant Accounting

Introduces the fundamentals of financial accounting through examples from hotels, restaurants, and clubs.  Even students who feel they are not “numbers people” will easily understand the accounting process and its function in hospitality operations.  Summarizes the ten steps in the accounting cycle and covers in detail the income statement and balance sheet and their uses in hospitality-specific accounting systems.

Hospitality Facilities Management & Design

Shows you how operations managers handle today’s engineering and maintenance concerns.  Covers all major facility systems.  Clearly elaborates how to understand and speak the language of vendors, suppliers, and maintenance/engineering staff; reduce expenses; and increase the efficiency of your facility’s systems.

Students will learn:

• How to communicate effectively with hotel engineering personnel
• How the latest technology can streamline operations procedures
• How to balance the needs of guests with concern for the environment
  

Managing Front Office Operations

You can increase the front office efficiency and help sales grow with the knowledge gained from this course.  Includes yield management techniques and the latest computer technology.  Shows how front office activities and functions affect other departments and stresses how to manage the front office to ensure your property’s goals are met.  Case studies and real world examples present a practical industry focus.

Students will learn:

• The role of each staff member in maintaining high quality service
• Secrets to keeping the front office profitable
• The impact of the latest technology
• The relationship of the front office to other departments
  
  

Housekeeping Management

You will learn what it takes to manage this vital department. Provides a thorough overview, from the big picture of maintaining a quality staff, planning, and organizing, to the technical details of cleaning each area of the hotel. Shows students what it takes to direct the day to day operations of this vital department.

Managing Hospitality Human Resources

Written in practical terms to give you solutions to today’s sensitive problems.  Explains how to fulfill the requirements of the Disabilities Act and other employment and workplace laws.  Covers the latest strategies for attracting a wider range of applicants, minimizing turnover, reducing productivity losses, and much more.

Students will learn to:

• Attract and retain productive employees
• Handle labor relations and union issues
• Manage the scheduling, training, and job satisfaction needs of employees
  

Marketing of Hospitality Services

Teaches you how to use proven marketing techniques to improve business.  Clearly spells out how to develop, implement, and evaluate a marketing plan. Helps you identify and reach the customers you want by using marketing tactics specific to hospitality services. Case studies, internet resources provide valuable information for hospitality marketing success.

International Hotel Management

Provides the background every graduate will need in today’s rapidly changing global market place.  Prepares students to plan, develop, market, and manage hotels in the international arena.  Gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions.

Students will learn:

• How various governments’ political stability and business incentives affect global hospitality companies.
• Specific international negotiating issues and the fundamentals of international hotel contracts.
• The differences between recruiting, hiring, orienting, and training international and domestic work forces.
  

Contemporary Club Management

Introduces you to the unique world of private club management. From “crunching the numbers” to providing impeccable service, this course explores the issues that today’s club managers face every day. Loaded with case studies, interviews with club managers and sample contracts.

Students will learn to:

• Work effectively with boards, committees, and members
• Identify, attract, and maintain a dedicated staff
• Properly manage food and beverage functions
• Market to the right target groups
• Manage the recreation side of the club operation
  

Convention Management and Service

Increase your property’s convention and meeting business through improved marketing and better service.  You will learn how to address meeting planners’ needs and concerns confidently, creatively, and effectively.  Offers unique ideas for serving groups during their stay. Case studies included to illustrate practical applications of concepts explored in the text..

Students will learn:

• How properties can increase their market share of the conventions and meeting business
• How to reach and promote to key group decision makers
• How to effectively service this growing market

6. Train & Earn Objectives & Pathways (CEASD)

The aim of this option is to provide students with an opportunity to build on their professional career. Students looking at overseas opportunities will benefit greatly from the experience by understanding the different cultures and operational areas of the Industry. It provides an opportunity to those students that like to travel and gain international exposure. All these schemes are of educational value and should not be considered in any way as an immigration alterative.
Interested students & those who have completed the CE Advanced Standing Diploma (CEASD)  incorporating US Hospitality Management Diploma and receive an Above Average Rating by CE can apply for any of the overseas pathways offered by CE.
To qualify for the Above Average Ratings, students should demonstrate during their course of studies

• Commitment in the Program.
• Performed satisfactorily in case studies, presentations and attachment.
• Attended all site visits to hospitality organisations.
• 90% attendance of classes.
• Demonstrating proper behaviour and character and maturity.
• Showing communicative and proper social skills. Having a pleasant and helpful personality.
• Attending all extra studies as advised by the Institute above timetable schedules.
• Attendance of Pre Departure Module.
• Attendance of seminars by overseas Professors or the like.
• Contributing to the Institute in its growth, by also participating in graduation ceremonies, organizing student activities etc and maintaining good relationships amongst students and CE.
• Following rules as stipulated during the attachment period in Singapore by host companies.

Our pathways through CEASD is consistently being updated with new additions and opportunities. For example the US pathway now(2006/7) has two options, and the Australian has three options while the UK has an additional option. Please consult our advisors for the pathway that best suits your needs. These pathways are one of the advantages of obtaining the CEASD, and can be taken and utilized anytime after your award. Please note that there will be changes to the structure of program overseas from time to time and please contact CE for the latest developments and benefits for your Award.
Students are advised to seek advice from the respective embassies on the appropriate visa, conditions of entry and relevant information on their own, as policies may vary from year to year.

Current 2007/8 Opportunities:
Traineeships in USA, Europe.
Study & Earn in UK & Australia and obtain Degree
Direct Entry to Post Graduate UK , Direct Entry to Final Year Degree in Singapore

Pathway Options

A: Overseas Traineeships:

The options given to students which cover over 8 countries can be quite varied. Please check these terms of traineeships etc at least four months prior to the end of the CEASD program. Students wanting to apply overseas for traineeships must also seek appropriate information about conditions of visas from the respective embassy. The visas are under the charge of embassies and do change their terms and conditions from time to time, due to economic or political reasons.

These traineeships are for fixed periods and usually non extendable, and are under the purview of the Host Company with all responsibility for the training and processing  within the scope of the Host Company and not CE.

Students are advised that these are traineeships and not an avenue for employment. These traineeships should be viewed with the spirit of the traineeship which is to strengthen students foundation and for them to launch into full time employment at some later stage.

B. Overseas Educational Pathways

Students who complete the traineeships, or want a direct route to educational pathways to further their studies should apply or seek information four months prior to end of the CEASD program, or three months prior to the end of their traineeships overseas.

Students are also advised to check embassies on terms and conditions of visas and well as any financial requirement, as this differs from country of origin.

CE will process all qualified applicants for these pathways, and communicate with the Institution on securing a seat at the best possible intake.

Students should also note that there are different requirements for entry into the Institution (dependant on your scores, for example) and entry regulations should be obtained from CE at the earliest possible time. There may be language testing that needs to be followed as per Institutional requirements and/or embassies requirements depending on your country of origin

Please note that pathway eligibility is dependant on your overall performance here at CE, as stipulated by Host Companies and Institutions. There is however some leniency with the Academic Institutions but not by the Traineeship Host Companies.

Fees quoted and entry regulations/ subject coverage in the following sections for pathways may vary from time to time. Please check with CE staff on the latest development.

7. CASE TRUST FOR EDUCATION

The Case Trust for Education is an award given to Schools in Singapore that are committed towards maintaining a high level of good service, school administration and customer practice. The Scheme gives international students as well as parents some form of assurance that schools have proper systems and practices in place. The Student Protection Scheme is part of the scheme – see section 11.1.The award is also given based on the schools clear policies on fees, well defined student redress systems, the schools commitment to quality, and well trained personnel.

8. STUDENT ADMISSION & ADMINSITRATION

1. Enquiriescan be made by phone, email or a personal visit. Any prospective student will receive brochures, a pre registration form and an enrollment form.
2. Submit Pre registration and Enrollment forms. The School will assess your form and you will be notified of acceptance after attending a phone interview. If for some reason an enrollment is declined, the school may indicate what you need to do in order to get admission.
3. A Letter of Offerwill be sent to you on acceptance indicating:
   
   • Date of commencement of course
   
   
   • Student Contract needed to be signed and returned along with the Student Escrow confirmation.
   
   
   • All fees payable and dates payable
   
   
   • Conditions of refunds
   
   
   • Adherence to rules and regulations of the school
   
   
   • Student arrival dates and Orientation dates

4. Orientation: The Orientation will be held the Friday before the commencement of the Program. The Orientation will::
   
   • Advise students of course structure, levels, attendance requirements, rules and regulations, refunds, student complaints, assessment requirements, grading methods, living in Singapore, student life, school calendar, and all related matters.
   • Enable students to know administrative staff, their functions; understand the learning environment.
   • Advise students on learning techniques, examination preparation, time management skills as well as how to obtain additional educational learning resources from our library and the web.

5. Student’s Complaints:If a student has a complaint in the delivery of the course or the administrative decisions, the student should in the first instance contact the Student Advisor and write in student’s handwriting a note explaining full details of the complaint. The Student Advisor will investigate and discuss with the student. If the student is still not satisfied, the student is advised to discuss his/her concern with the Principal of the School. Allocated response time to answer complaints is 14 working days. Procedures and appropriate forms will be given during your Orientation.

   If for some reason the student is still not satisfied the student may address his /her concern with the Consumer Affairs (CASE) Singapore. There is usually a small charge that CASE applies to students. Please visit www.case.org for more information. Details will also be covered during Orientation.
   

6. Accommodation: The School does not run any hostel business and our policy is for hostels to be run separately from schools. Those students requiring hostel facilities can ask the school for hostels in Singapore. CE can only provide information on hostels and cannot warranty or guarantee any function of the hostels in Singapore. We can advise Hostel operators students arrival dates and times and hostel operators will arrange for student airport pick up.  CE does not have any private landlords. If students require own accommodation CE suggest students to search newspapers and only deal with reputable real estate agents or the like. CE will assist where necessary and possible.
7. Renewal of Student Passes: Students are advised to renew their student passes two weeks prior to expiry of the pass if they need any extension of their pass. Please note there are charges that the student would need to pay for the renewal and issue of student pass. Please allocate at least $60-80 for each renewal.
8. Examination & Awards: The AH&LA examinations are multiple choice based. There are 100 questions per module. Exam time is two hours. Pass Mark is 69% and Honors is 90% and above. Students are to bring calculators, a 2B pencil. Dictionaries are allowed. Retake of examinations are allowed and the cost per retake is $80. Students that need to retake examinations are to do so within the timeframe stipulated by the school. Two retakes per module are allowable. All AH&LA exams are marked in the USA and your awards will come from the USA. All AH&LA exams are marked in the USA and your awards will come from the USA. The CEASD consists of the examinations of AH&LA plus case studies submission, project work and weekly testing. You will also be assessed on your general behavior such as class participation, communication skills, commitment in the program and social skills which will assist in your application to our international pathways. CE’s obligations to the student ceases on the obtaining of the awards or the completion of the course by the due date as mentioned in Letter of Offer, which ever comes first.
   
   Weightings:
   

   Exams Project Case Studies & Weekly Tests Attendance

   50% 30% 15%    5% -------- 100%

   
   
9. Graduation/ Awards ceremony: Students may be given some of their Certificates or Diploma in events organized by the School. In such occasions, all students are required to attend and are advised to allocate $45 (2006/7 estimated expenses) towards these once in a year event.

9. STUDENT PASS APPLICATION PROCEDURES

We look forward to welcoming you to class as soon as your Student Pass is approved.
( For International Students and those without a valid permit in Singapore)

1. We send you information on the program.
2. After you decide to enroll, we send you an enrolment form and conduct a telephone interview if abroad or an interview at our premises in Singapore.
3. On successful passing of interview, you will be issued with a Letter of Offer stating terms of Offer as well as a Student Escrow Contract and confirmation.
4. Return a copy of the Enrolment Form along with registration fees, the signed Student Escrow Contract and confirmation and we will start the application for a Student Pass through the Singapore Immigration and Checkpoints Authority.
   

In order to get a Student Pass issued by the Singapore Immigration and Checkpoints Authority a few simple procedures needs to be done.

1. Any foreign student coming to Singapore needs to sign an agreement stating that all tuition fees will be paid into a special account maintained by a local bank. In your program its SGD$3980. This amount is kept in the bank and paid to the school monthly until the course is over. This measure is an added safeguard for students. We will give you details of the account prior to obtaining the student pass. The balance of fees of $7120 ie for manuals and exam fees are to be paid to Continental Educators and are non refundable. These fees are also payable prior to the student pass approval. Should for any reason your application for a student pass is rejected the total fees paid less the registration, processing and sponsor fees of $650 are refundable. Once the application is approved all fees paid are Non refundable.
   

   A Student Escrow Contract form will be provided to you for signature and return to CE. Only once we receive this can your student pass be processed. The second set of paperwork for the Immigration is:
   

2. You would need to fill in Immigration forms number 16 and form V36 which we will send to you along with the Letter of Offer.

   Form 16: APPLICATION FOR STUDENT PASS: There are three parts. A, B, and C. Fill in Part A with name etc. Where the heading of Type and Serial No of Travel Document…please put in your passport number and also expiry on the next column. At bottom of Part A it says list countries you have been residing for one year or more during the last five years. Please state any relevant countries and period of stay. If you have been in your home country for the last 5 years, please state also and periods. Also at the bottom of Part A , if you have been rejected any visas for any country please tick appropriately. If you have been rejected, please provide a letter stating reasons for refusal and when and where was visa for.
   Sign Part B and date. Leave Part C for school
   

3. Form V36 : Additional Information: Please state your parents details in Part A. Part B please state spouse if any; and Part C for siblings. Part D requires details of your educational background…highest level. Part E requires any information on any jobs you may have had. Please provide employers letters and pay details. IMPORTANT: The immigration also needs to know what you were doing after obtaining your highest qualification, especially if there was a gap between school leaving date and commencement of any work or between school and the date of this application. A month or two break is ok but more than 3 months they would require a letter stating what you were doing during this period.

4. Section F of Form V36 requires details of the person who will be responsible financially for your welfare and studies. If your parents are supporting you they will require some financial statements from the banks for your parents or bank letters. Your immediate relative can also be a sponsor. Immigration usually looks sufficient available funds for studying and living in Singapore.

5. Please sign section G of Form V36 and date.
   
6. At this stage all you would also need to do is to send photocopies of your birth certificate; copy of your passport (expiry pages also); 5 passport size photos; copies of highest educational certificates and transcripts; copies of financial statements. All these documents need to be notarized by commissioner of oaths or a school. If your Birth Certificate or any document is not in English you will have to get these documents translated in English and notarized. The Birth certificate should have the names of your parents.
7. Please attach a Bank draft for $650 Singapore dollars for registration, sponsorship and processing fees. These are non refundable. Please send all documents and the bank draft for $650 made out to Continental Educators by courier to:
   Address:
   3 Shenton Way
   #03-03 Shenton House, Singapore 068805.
   
   
8. Immigration requires that you pay a security deposit. This fee varies with country to country and is reflected in your Letter of Offer. Please be prepared to send this amount at least two weeks prior to commencement of your course. You will receive this money back after completion of the course provided you do not break any laws in Singapore or do not owe any fees to CE.
   
9. We will contact you and you would need to send us the Total Fees. $3980 should be for the tuition fees which go to a special account and $7120 for manuals and total examination fees to Continental Educators. These have to sent at least two weeks prior to commencement of your Program. Refer to your Letter of Offer for specific details and dates.
   All figures are in Singapore dollars.
   
   
10. You will be notified of the Orientation Date and after this you can start on your exciting program! If you require accommodation etc, please contact the School two weeks prior to commencement of your program, and we can help you find accommodation.

IN SUMMARY

• Decide on Intake Date
• We will send Enrolment Form – CE will conduct a telephone interview
• Receive Letter of Offer, Student Contracts, and Immigration Forms
• Return Enrolment Forms signed along with Student Contracts, and Immigration Forms along with Registration, Processing and Sponsor fees. (Non refundable).
• Allow 6 weeks for immigration process
• 2 weeks prior to commencement of program, send appropriate fees and immigration security deposit. Should immigration reject the application for a student pass, these fees are refundable less bank charges. Inform CE of accommodation needs during this time. You would only need to pay the Hostel on arrival.
• On arrival into Singapore ( you can come on a one way ticket since visa has been approved); do a medical checkup- $45 payable to Doctor directly; collection of visa is $60-80 for issue of student pass card.
• Begin Orientation and your Program!

10. REQUIREMENTS & PRE –REQUISITIES

In order to enroll in our the Hospitality Management Diploma, you will need to have completed high school. You would also need to show that you have a good understanding of English. If you have not completed High School, you may also enter the program by attending a telephone interview. The interview will assess your ability and desire to be in the industry. All applicants irrespective of qualifications must show a good comprehension of the English Language and commitment to the program. Please talk to one of our Client Services Officers to arrange for an interview.

1. ADDITIONAL REQUIREMENTS:

   All foreign students need to complete a Student Contract with the school and in particular agree to pay to the school, school tuition fees into an escrow account. This acts as a safeguard to student fees, which in the event, that the school face any difficulty in meeting its obligations to the student, the tuition fees are protected. This measure has been adopted by the Singapore Government, again to allay any fears foreign students may have in studying in Singapore.

   This is called the Student Protection Scheme – See Section 7

11. REFUNDS & REFUND POLICY

1. CE will only refund any fees paid if the student gives notice of withdrawal 180 days prior to commencement of the program. Fees are non refundable after that period.
   
   
2. CE will refund any fees paid less the registration, processing and sponsorship fees, should the students application for a student pass is rejected. Once the application of the student pass is approved all fees are non refundable and any outstanding fees are payable immediately.

Any refunds will be made within one month of application for refund. The application for refund can be made by:

writing to CE

or emailing sixstar@starhub.net.sg
Please also view the CASE approved Student Contract.

All students are required to follow these simple rules and regulations.

1. 90% Attendance in order to keep the student status. Students who are sick need to produce a Medical Certificate from a registered doctor to CE. If you are late please call and inform the staff at CE who will mark the registers for you. Non attendance will lead to termination
2. Uniforms; Students are required to wear uniforms of white or black shirts/blouses. No mini skirts or slippers. Friday is dress free day.
3. All students are required to sit for examination on the due date and time. Failure to do so may mean termination in course.
4. All students are to adhere to school rules and act in a proper manner with fellow students and staff. Failure to do so can result in suspension or termination
5. Any students who are terminated, are still liable for any fees owing to CE irregardless of progress in the program.
6. All students are required to attend the extra curricular activities and attend lectures by visiting professionals as well as contribute and attend and/or attempt all case studies provided. Failure in this respect will equate to non attendance.
7. Students should have no visible tattoos or body piercing.
   

In order for you to be assessed by the School you will need to show commitment in the program and abide by its rules. We adopt this view so as to prepare students to meet with the realities of working life in the Hospitality Industry.

13. WITHDRAWALS/ TRANSFERS:

If for some reason you decide to withdraw during the course, CE will arrange to have your student pass cancelled and your security deposit which is held by the  Immigration & Checkpoints Authority of Singapore returned to you within one month after you leave Singapore, and is subject to immigration rules and conditions.

All fees are still owed to CE under these circumstance and no refunds will be made. If fees are due CE will deduct from the security deposit and return the balance.

Those students requesting a transfer will have their security deposit held by the Singapore Immigration & Check Points Authority returned six weeks after obtaining a student pass from the new school.  This is subject to Immigration rules and conditions.  Students who transfer are still liable for any fess owing to CE, and no refunds will be made.

CE does not practice the method of collecting deposits from students. You will also receive information on these matters as well as the withdrawal and transfer forms during orientation.

Students from other schools in Singapore wanting to transfer to CE must show evidence of proper attendance at previous school plus a supporting letter from their principal lecturer on their suitability to join the program at CE.

14. WHAT WE EXPECT FROM CE STUDENTS

You would have applied to us with the expectation of making a career and profession in the Hospitality Industry. In order to be an effective professional in the industry there are certain traits and character you should possess. You should also have skills that will compliment your position in the industry. CE will train you in these skills and if you are receptive to our training you should receive the necessary skills to partake in the industry. Communication skills are important. You may now feel you do not have these skills. However if you are prepared for change and willing to accept change easily then you will gain these skills from CE. CE can train you so long as you put in a determined effort you should see the rewards by the time you complete the course.

During your course year here, we will assess your participation skills, as well as your interactive skills with fellow students and lecturers. Your attendance record is equally important and general behavior. You would need to also show us your commitment in the program and which will be a factor that will entitle you to different international pathways, if you want to progress overseas after Singapore.

You will be interviewed every three months with the Principal/Director of Studies regarding your progress and your current qualifying status on the Award. During the interview you will be assessed on your past performance and informed of any additional work to be done in order to be considered for the Award.

You should be prepared to allocate at least 20 hours per week of self study after class time. We also expect CE students to willingly participate in extra sessions provided for by visiting Professors or Trainers. We also have extra sessions on topics such as Personal Grooming, developing business plans, and communication skills all of which although not listed in core subjects are part of your overall program. Those students that may have skills in the Industry are also required to undergo any training/programs that CE provides.

All staff at CE expect to see the same level of commitment from students.

We have a disciplined approach to your studies here so as to make the transition into working life for you easier when you commence your career in the Hospitality Industry.

15. EVENTS OUTSIDE SCHOOL

Should any student face any difficulty, it is best if students could contact CE, especially if they are sponsored by the School, and explain the problem faced.

If students have difficulties with landlords etc again your first point of contact is the School.

Students can only work during their attachment period and not before during their theory classes.

Singapore is a very safe country, relative to neighboring countries. Rules are very clear and strict in Singapore. Singapore has gained this reputation by introducing strict laws and guidelines as well as enforcing these laws fully. Singapore is also making headway in protecting the needs of foreign students. Useful information can also be obtained from the Singapore Tourism Board. Information about the Singapore Tourism Board will be given during Orientation. In Singapore there are several neighborhood Police Posts where you can lodge reports for example if lose anything of value such as your Student Pass or Passport. In general the Government Agencies are efficient and handles most cases with ease. Please notify CE of any such event and the school will assist also in coming to a conclusion for you in any of these events.

Please adhere to all rules in Singapore eg no smoking in public places etc. If you are uncertain please contact CE.

Information on opening bank accounts or obtaining a mobile phone etc can be obtained from CE or from the relevant banks or telephone companies in Singapore.

You will be provided with a Singapore map with bus and MRT (train) details from CE. Please feel free to ask CE about anything you would need to know in Singapore, eg names of native country eateries, associations- sports and community, etc. We would be more than happy to assist and make your studies as enjoyable and rewarding as possible.

16. FEES

Tuition Fees $ 3980 Made payable to Continental Educators STFA (Escrow)

• Manuals, materials and case studies $ 4720
• All Exam Fees: $2400
• Registration $200
• Processing $200
• Sponsorship $250
• Made payable to Continental Educators

Other Fees:
Loss of each certificate or Diploma $80
Retake of examination $80
Graduation Expenses 2007/8: $45

Notes:
All amounts inclusive of GST
All amounts in Singapore Dollars
Tuition Fees paid by Bank Draft