1. ABOUT CONTINENTAL EDUCATORS

History

Established in 2002, by Mr. Rabind Elias Pereira, Continental Educators (CE) took over courses run by the Stamford College Group in Singapore. Mr. R. Pereira is the son of Elias Pereira, founder of Stamford Singapore & Malaysia. Mr. R. Pereira has extensive managerial experience in the Education sector since 1973.

Originally situated at Temasek Towers, Shenton Way, CE moved to larger premises at Shenton House. CE has been appointed trainers for Hotel organizations in Singapore and the surrounding countries.

Vision

CE a Singapore Ministry of Education Registered school has set up a premier centre, for Hospitality studies and intends to partake in the development of the Hospitality Industry. The Industry, a major source of employment for economies worldwide, is the fastest growing industry in the world. CE has developed five and ten year plans which will further promote the interest of the industry wider. Students will be able to participate in these plans and look forward to an enriching and rewarding career. CE has also currently partnered with selected major industry organizations to provide Graduates with work/trainee experience in the various continents of the world. Our major vision is to provide the Industry with Graduates who have had work experience in as many countries as possible and further promote the functionality of the Industry

Motto

CE’s Motto is “Showing you the way forward in Hotel and Hospitality Management Studies”. The underlying theme is our innovative spirit and motivation to drive the best out of the Industry for our Graduates. We also are driven to show continual development of the services provided to the student at CE or externally via the establishment of strong associations and alliances with major reputable organizations in the world.

Industry Background

The Industry traditionally has been driven within the organisations itself with promotions based on experience alone. Today with more sophistication in major components of the Industry, such as guest expectations, larger organisations, improvement of local and regional economies, there became a need for a more professional and structured approach to delivering what customers want and needed. CE has devised a mixture of programs incorporating resources worldwide to devise specialized programs for the Hospitality Industry and for budding Hoteliers. Students have been placed directly in industry as well as support industries such as hospitality supplies, exhibitions and the meetings markets, travel and computer support industries. Students can not only look forward to a career in the Integrated Resorts (IR), but also with the structure of our program, be able to contribute and work in the associated industries that form the main part of the IR and the general hospitality industry in Singapore and Internationally. The awards received are the most accepted for Hospitality studies in the world.

The American Hotel & Lodging Association: (AH&LA)

Established over 90 years ago, the AH&LA are the pioneers in Hospitality Industry training worldwide. AH&LA provides certification for professionals in the Industry as well as supplies educational resources to meet the training needs of the Industry. The AH&LA materials are some of the most comprehensive and up to date training packages parallel to much of the curriculum found in top universities offering hospitality as a field of specialized study. Its advisors and course tutors are drawn from eminent universities which include Cornell, Michigan State and Florida International, to name a few. Some of these packages have actually been incorporated by several university professors as part of their teaching and seminar curriculum. The AH&LA materials embrace a wide range of applications in hospitality, covering all aspects of operations such as marketing, sales, promotion, purchasing, food and beverage control, personnel management, facilities management, and financial and managerial accounting.

Regarded as the world’s largest certification and resource provider for the Hospitality Industry, AH&LA has over a million graduates for its certification courses.

2. Director’s Foreword:

Education is an ongoing exercise in the development of programs and students to meet the needs of society. Continental Educators(CE) is determined to provide the latest and best methods in order to produce Graduates with the relevant skills needed for the Industry. We draw our expertise from our management team with over 30 years of education experience as well as the experience of our US associates with more than 90 years of educational systems experience. Our methods have been developed over the years and we have educational systems in place for each subject area that a student completes in our Programs.

The Hospitality Industry is the fastest growing industry in the world and with it comes a varied number of opportunities for students. The awards you receive are world recognised and will assist students in expanding their careers overseas, if they so wish. Our main aim is to provide students with the necessary and proper skills in this robust industry.

With our Hospitality Management qualifications, students can enter to the final year of an honors Degree in Singapore or direct to the Post Graduate Level in the UK. It speaks volumes on the standard of our programs in Hospitality. You can be assured of quality materials and service at CE.

Matters such as educational systems used, facilities, payment of course fees, refund policies and withdrawal will all be explained  in this booklet as well.

As Director of CE, it is my pleasure to endorse the fact that you will receive the best possible education, within the time frame allocated, simply because we are regarded the largest suppliers of hospitality training materials and awards in the world. While not just relying on this, we continually strive to adapt to a better standard of service.

RABIND ELIAS PEREIRA, Esq.,
Director

3.Objectives – Continental Advanced Standing Diploma (CEASD) – Hospitality Management Major

Aims of the CEASD

The program is designed to provide graduates with the skills and knowledge necessary to perform at supervisory /trainee management levels. The program incorporates the US AH&LA Diploma in Hospitality Management which has a long history in the Industry and many current managers are holders of this award. The CEASD reinforces this US diploma with a more rounded education, where the US Diploma is very procedural in nature, the CEASD grooms the student to a higher level as required for advanced standing at higher learning institutions. Students are given the opportunity to use thought processors in analyzing cases, management functions through presentations, and research in developing major project assignments.

Objective of the CEASD

The CEASD objective is to groom the student to a managerial trainee level, with adequate skills to perform at various departments or segments of the Industry as well as having the skills necessary to complete a degree program if necessary. Students can obtain a Degree in one year after their CEASD by full time or part time studies in Singapore. The CEASD allows students:

A. Direct entry to final year of a Degree conducted in Singapore –
BA (Hons) Business Management – Hospitality & Tourism Management,
                                               
OR

B. Direct entry to the UK - Post Graduate Level

The program also allows graduates an opportunity to train in USA, or Europe, subject to visa clearance. Graduates would normally commence at line levels in order to obtain a better understanding of the workings of the industry.

Typical Graduate educational traits:

Our graduates would have good understanding of the English language and in particular Hospitality Communication. They will also be able to understand separate areas within the Hospitality Industry management functions, such as Front Office, Housekeeping management, Supervisory and management skills, Accounting procedures and standards, Meetings and the Convention markets, Club and resort management. A major emphasis is given to customer and guest relations, social and communication skills, and of course personal grooming. They are also more inclined to follow the western style of learning which is self learning and understanding as opposed to relying on rote learning.

4. CE Facilities & Educational Commitment

CE adopts the AH&LA and CE teaching methods along with its own criteria for assessment of students. During your course of studies you will follow a systematic plan to your course. We aim to provide you the best the industry has to offer. This means you will have access to over 104 videos during your course of studies with us as well as numerous case studies. Our lecturers have industry experience as well as teaching experience.  Our 5 main lecturers are supported by professionals who come and provide talks to students during their course here. Our library of manuals, weekly tests, and review of past papers will all be available to you during your course of studies with us at CE.  We are able to cater for 130 students per day and students can expect to have classes of approximately not more than 36 in a class. Both student and teacher ratio as well as student and admin staff ratio remain the same at 1:36 All our classrooms are equipped with videos and TV and are air conditioned and fully furnished. Our two main classrooms are designed for easy learning and arranged for interactive presentation of case studies. Our practical training area is fully equipped.

The commitment to our students is that we will provide students with as comprehensive program as possible. Each subject area has its own manuals. At the start of each subject area you will receive a syllabus, video listing (where applicable), a timetable indicating topics to be covered daily. Each subject manual comes with test papers per chapter that students need to complete. These test papers do not contribute to the final examination marks but acts as a guide for students during for each topical area. CE will provide you training within the course year all required resources needed to complete the program.

Selection of Lecturers:

Lecturers are selected based on their industry experience, relevance to the module and course, educational qualifications as well character traits. All lecturers are briefed on the school’s policy on behavior, teaching methods, materials and resources used, and evaluation schemes. A professional approach is used in relationship with students.

Lecturer responsibilities:

• Following syllabi
• Maintain student attendance
• Assessing student work, case studies, role plays
• Preparing all classes fully
• Conducting and assessing class activities
• Administer lecturer based tests
• Reporting student progress

5. HOSPITALITY MANAGEMENT CE & US DIPLOMAS (dual awards)

(Duration is one year or 14 months part time, without attachments.  Main holidays are two weeks at the end of December)

The Program consists of 12 modules. Classroom instructions are based on 17.5 hours per week. Case Studies, visit by foreign lecturers/professions or hospitality professionals may fall outside of these hours and students are advised to note these events. All modules come with review quizzes, web listings, case studies; most modules have videos/DVDs as an additional teaching aid. In house practical sessions are also part of the program.

The attachment provides students with operational experience in the Hospitality Industry. Students can expect to be placed in various sections of the Industry, from F&B, Front Office or resorts for the period of the attachment.

Students would commence their attachment after completion of the 12 theory modules. Students will be arranged with interviews with Hospitality companies and will need to secure those positions. On successful completion of their attachment, students will receive their Diploma

Simple Rules on Attachment:

1. The Diploma is only awarded to those who have successfully completed the Theory and Attachment aspects of the Program.
2. In order to obtain the Attachment, students would need to have shown proper behavior as stipulated in our Sterling Award during their Theory modules.
3. Students would need to have successfully completed the 12 Theory modules prior to Attachment.
4. Students are expected to perform well during their Attachment and the School will be evaluating students twice during the Attachment period.
5. Students that fail the Attachment will not receive the Diploma and only receive attendance reports and statements from the School.
6. Students may be issued with letters from Hospitality operators but this is only in line with policies that the operators have with respect to such letters.
7. Students are expected to follow the work policies of the host company that provides the trainee programs.

Exemptions:

1. Students who have relevant experiences can apply for exemption from the Attachment. Students may still have to undergo some in house practical sessions in order to ensure they meet the standards of training offered in the Diploma. Students would have to apply for exemptions prior to enrolment. Where exemptions are granted, students would obtain their Diploma and Sterling award after the 12 month theory period, on satisfactory completion.
2. Part Time local students who for some reason are unable to partake in the Attachment due to other work, will have to find employment in the Hospitality Industry within 8 months of completion of the theory modules. The Attachment will not be available to students under this scenario due to the lapse of time in completing the Theory and the Attachment.
   

Hospitality Management Program

Hospitality Today: An Introduction

Students will learn about career opportunities in food service, hotels, clubs, and related businesses such as hospitals and the military. Hotel management issues: diversity, retention, harassment, leadership, and more. How management companies and franchises operate. Ethical challenges of daily business decisions.

Food and Beverage Management

Shows how to profitably manage a food service operation in order to satisfy guests.  Students learn how to give guests the highest priority as all details of food and beverage operation are planned, implemented, and evaluated.

Students will learn to:

• Increase profits by maximizing service, efficiency, productivity and technology.
• Satisfy the food-quality and nutritional demands of today’s guests.
• Meet legal, safety, and sanitation requirements.
• Build business through effective marketing strategies.

Supervision in the Hospitality Industry

Gives students an insight into how managers and aspiring managers gather the information they need to excel in the hospitality industry.  Covers how to recruit, select, and train; increase productivity; control labor costs; effectively communicate; manage conflict and change; and use time management techniques. Case studies will help students practice solving problems they will face on the job.

Students will learn to:

• Identify key supervisory skills and understand why supervisors fail.
• Develop the communication skills essential for effective leadership.
• Increase productivity and raise performance standards.
• Turn basic human resource functions into motivational strategies.

Basic Hotel & Restaurant Accounting

Introduces the fundamentals of financial accounting through examples from hotels, restaurants, and clubs.  Even students who feel they are not “numbers people” will easily understand the accounting process and its function in hospitality operations.  Summarizes the ten steps in the accounting cycle and covers in detail the income statement and balance sheet and their uses in hospitality-specific accounting systems.

Hospitality Facilities Management & Design

Shows you how operations managers handle today’s engineering and maintenance concerns.  Covers all major facility systems.  Clearly elaborates how to understand and speak the language of vendors, suppliers, and maintenance/engineering staff; reduce expenses; and increase the efficiency of your facility’s systems.

Students will learn:

• How to communicate effectively with hotel engineering personnel.
• How the latest technology can streamline operations procedures.
• How to balance the needs of guests with concern for the environment.

Managing Front Office Operations

You can increase the front office efficiency and help sales grow with the knowledge gained from this course.  Includes yield management techniques and the latest computer technology.  Shows how front office activities and functions affect other departments and stresses how to manage the front office to ensure your property’s goals are met.  Case studies and real world examples present a practical industry focus.

Students will learn:

• The role of each staff member in maintaining high quality service.
• Secrets to keeping the front office profitable.
• The impact of the latest technology.
• The relationship of the front office to other departments.

Housekeeping Management

You will learn what it takes to manage this vital department. Provides a thorough overview, from the big picture of maintaining a quality staff, planning, and organizing, to the technical details of cleaning each area of the hotel. Shows students what it takes to direct the day to day operations of this vital department.

Managing Hospitality Human Resources

Written in practical terms to give you solutions to today’s sensitive problems.  Explains how to fulfill the requirements of the Disabilities Act and other employment and workplace laws.  Covers the latest strategies for attracting a wider range of applicants, minimizing turnover, reducing productivity losses, and much more.

Students will learn to:

• Attract and retain productive employees.
• Handle labor relations and union issues.
• Manage the scheduling, training, and job satisfaction needs of employees.

Marketing of Hospitality Services

Teaches you how to use proven marketing techniques to improve business.  Clearly spells out how to develop, implement, and evaluate a marketing plan. Helps you identify and reach the customers you want by using marketing tactics specific to hospitality services. Case studies, internet resources provide valuable information for hospitality marketing success.

International Hotel Management

Provides the background every graduate will need in today’s rapidly changing global market place.  Prepares students to plan, develop, market, and manage hotels in the international arena.  Gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions.

Students will learn:

• How various governments’ political stability and business incentives affect global hospitality companies.
• Specific international negotiating issues and the fundamentals of international hotel contracts.
• The differences between recruiting, hiring, orienting, and training international and domestic work forces.

Contemporary Club Management

Introduces you to the unique world of private club management. From “crunching the numbers” to providing impeccable service, this course explores the issues that today’s club managers face every day. Loaded with case studies, interviews with club managers and sample contracts.

Students will learn to:

• Work effectively with boards, committees, and members.
• Identify, attract, and maintain a dedicated staff.
• Properly manage food and beverage functions.
• Market to the right target groups.
• Manage the recreation side of the club operation.

Convention Management and Service

Increase your property’s convention and meeting business through improved marketing and better service.  You will learn how to address meeting planners’ needs and concerns confidently, creatively, and effectively.  Offers unique ideas for serving groups during their stay. Case studies included to illustrate practical applications of concepts explored in the text.

Students will learn:

• How properties can increase their market share of the conventions and meeting business
• How to reach and promote to key group decision makers
• How to effectively service this growing market

The aim of this option is to provide students with an opportunity to build on their professional career. Students looking at overseas opportunities will benefit greatly from the experience by understanding the different cultures and operational areas of the Industry. It provides an opportunity to those students that like to travel and gain international exposure. All these schemes are of educational value and should not be considered in any way as an immigration alterative.
Interested students & those who have completed the CE Advanced Standing Diploma (CEASD)  incorporating US Hospitality Management Diploma and receive an Above Average Rating by CE can apply for any of the overseas pathways offered by CE.
To qualify for the Above Average Ratings, students should demonstrate during their course of studies

• Commitment in the Program.
• Performed satisfactorily in case studies, presentations and attachment.
• Attended all site visits to hospitality organisations.
• 90% attendance of classes.
• Demonstrating proper behaviour and character and maturity.
• Showing communicative and proper social skills. Having a pleasant and helpful personality.
• Attending all extra studies as advised by the Institute above timetable schedules.
• Attendance of Pre Departure Module.
• Attendance of seminars by overseas Professors or the like.
• Contributing to the Institute in its growth, by also participating in graduation ceremonies, organizing student activities etc and maintaining good relationships amongst students and CE.
• Following rules as stipulated during the attachment period in Singapore by host companies.

Our pathways through CEASD is consistently being updated with new additions and opportunities. For example the US pathway now(2006/7) has two options, and the Australian has three options while the UK has an additional option. Please consult our advisors for the pathway that best suits your needs. These pathways are one of the advantages of obtaining the CEASD, and can be taken and utilized anytime after your award. Please note that there will be changes to the structure of program overseas from time to time and please contact CE for the latest developments and benefits for your Award.
Students are advised to seek advice from the respective embassies on the appropriate visa, conditions of entry and relevant information on their own, as policies may vary from year to year.

Current 2007/8 Opportunities:
Direct Entry to Final Year Degree in Singapore
Traineeships in USA, Europe
Direct Entry to Post Graduate UK

Pathway Options

A: Singapore Educational Pathway:

Students who complete the traineeships or want a direct route for advancement in Singapore can enter the FINAL YEAR of a DEGREE, on successful completion of the requirements of CEASD.  Students would need to inform CE one month prior to commencement of Degree. Intakes for the Degree are in January, March, May, Juky, September and November.

B. UK Educational Pathways

Students who complete the traineeships, or want a direct route to educational pathways to further their studies in UK should apply or seek information four months prior to end of the CEASD program, or three months prior to the end of their traineeships overseas.

Students are also advised to check the UK Consulate on terms and conditions of visas and well as any financial requirement, as this differs from country of origin.

CE will process all qualified applicants for these pathways, and communicate with the Institution on securing a seat at the best possible intake.

Students should also note that there are different requirements for entry into the Institution (dependant on your scores, for example) and entry regulations should be obtained from CE at the earliest possible time. There may be language testing that needs to be followed as per Institutional requirements and/or UK Consulate requirements depending on your country of origin.

C: Universities Worldwide:

Students wanting to apply for other pathways not listed by CE, can do so by applying directly to Universities or Colleges of their choice. CE will assist with the delivery of transcripts directly to the Institution if requested to do so.

D: Overseas Traineeships:

The options given to students which cover over 8 countries can be quite varied. Please check these terms of traineeships etc at least four months prior to the end of the CEASD program. Students wanting to apply overseas for traineeships must also seek appropriate information about conditions of visas from the respective embassy. The visas are under the charge of embassies and do change their terms and conditions from time to time, due to economic or political reasons.

These traineeships are for fixed periods and usually non extendable, and are under the purview of the Host Company with all responsibility for the training and processing  within the scope of the Host Company and not CE.

Students are advised that these are traineeships and not an avenue for employment. These traineeships should be viewed with the spirit of the traineeship which is to strengthen students foundation and for them to launch into full time employment at some later stage.

Please note that pathway eligibility is dependant on your overall performance here at CE, as stipulated by Host Companies and Institutions. There is however some leniency with the Academic Institutions but not by the Traineeship Host Companies.

Fees quoted and entry regulations/ subject coverage in the following sections for pathways may vary from time to time. Please check with CE staff on the latest development.

7. Case Trust for Education

The Case Trust for Education is an award given to Schools in Singapore that are committed towards maintaining a high level of good service, school administration and customer practice. The Scheme gives international students as well as parents some form of assurance that schools have proper systems and practices in place. The Student Protection Scheme is part of the scheme – see section 10.1.The award is also given based on the schools clear policies on fees, well defined student redress systems, the schools commitment to quality, and well trained personnel.

8. STUDENT ADMISSION & ADMINSITRATION

1. Enquiries can be made by phone, email or a personal visit. Any prospective student will receive brochures, a pre registration form and an enrollment form.
2. Submit Pre registration and Enrollment forms.The School will assess your form and you will be notified of acceptance after an interview. If for some reason an enrollment is declined, the school may indicate what you need to do in order to get admission.
3. A Letter of Offer will be sent to you on acceptance indicating:
   • Date of commencement of course
   • Student Contract needed to be signed and returned along with the Student Escrow confirmation, if applicable.
   • All fees payable and dates payable
   • Conditions of refunds
   • Adherence to rules and regulations of the school
   • Orientation dates
4. Orientation:The Orientation will be held the Friday before the commencement of the Program. The Orientation will:
   • Advise students of course structure, levels, attendance requirements, rules and regulations, refunds, student complaints, assessment requirements, grading methods, student life, school calendar, and all related matters.
   • Enable students to know administrative staff, their functions; understand the learning environment.
   • Advise students on learning techniques, examination preparation, time management skills as well as how to obtain additional educational learning resources from our library and the web.

5. Student’s Complaints: If a student has a complaint in the delivery of the course or the administrative decisions, the student should in the first instance contact the Student Advisor and write in student’s handwriting a note explaining full details of the complaint. The Student Advisor will investigate and discuss with the student. If the student is still not satisfied, the student is advised to discuss his/her concern with the Principal of the School. Allocated response time to answer complaints is 14 working days. Procedures and appropriate forms will be given during your Orientation.

   If for some reason the student is still not satisfied the student may address his /her concern with the Consumer Affairs (CASE) Singapore. There is usually a small charge that CASE applies to students. Please visit www.case.org for more information. Details will also be covered during Orientation.

6. Examination & Awards: The AH&LA examinations are multiple choice based. There are 100 questions per module. Exam time is two hours. Pass Mark is 69% and Honors is 90% and above. Students are to bring calculators, a 2B pencil. Dictionaries are allowed. Retake of examinations are allowed and the cost per retake is $80. Students that need to retake examinations are to do so within the timeframe stipulated by the school. Two retakes per module are allowable. All AH&LA exams are marked in the USA and your awards will come from the USA. All AH&LA exams are marked in the USA and your awards will come from the USA. The CEASD consists of the examinations of AH&LA plus case studies submission, project work and weekly testing. You will also be assessed on your general behavior such as class participation, communication skills, commitment in the program and social skills which will assist in your application to our international pathways. CE’s obligations to the student ceases on the obtaining of the awards or the completion of the course by the due date as mentioned in Letter of Offer, which ever comes first.
   
   Weightings:
   

   Exams Project Case Studies & Weekly Tests Attendance

   50% 30% 15%    5% -------- 100%

   
   
7. Graduation/ Awards ceremony: Students may be given some of their Certificates or Diploma in events organized by the School. In such occasions, all students are required to attend and are advised to allocate $45 (2007/8 estimated expenses) towards these once in a year event.

9. REQUIREMENTS & PRE –REQUISITIES

In order to enroll in our Program, you will need to have completed high school. You would also need to show that you have a good understanding of English. If you have not completed High School, you may also enter the program by attending a telephone interview or an interview at the school. The interview will assess your ability and desire to be in the industry. Please talk to one of our Client Services Officers.

1. ADDITIONAL REQUIREMENTS:

All students have an option to complete a Student Contract with the school and in particular agree to pay to the school, school tuition fees into an escrow account. This acts as a safeguard to student fees, which in the event, that the school face any difficulty in meeting its obligations to the student, the tuition fees are protected.

This is called the Student Protection Scheme

The Case Trust for Education is an award given to Schools in Singapore that are committed towards maintaining a high level of good service, school administration and customer practice. The Scheme gives international students as well as parents some form of assurance that schools have proper systems and practices in place. The Student Protection Scheme is part of the scheme. The award is also given based on the schools clear policies on fees, well defined student redress systems, the schools commitment to quality, and well trained personnel.

 

10. REFUNDS & REFUND POLICY

1. CE will only refund any fees paid if the student gives notice of withdrawal 180    days prior to commencement of the program. Fees are non refundable after that period.  Refund of tuition fees are subject to terms and conditions set in the Student Contract.

Registration Fees are non refundable.

Any refunds will be made within one month of application for refund. The application for refund can be made by:

writing to CE

or emailing sixstar@starhub.net.sg

Please also view the CASE approved Student Contract.

11. RULES:

All students are required to follow these simple rules and regulations.

1. 80% Attendance in order to keep the student status. Students who are sick need to produce a Medical Certificate from a registered doctor to CE.  Non attendance will lead to termination
2. Uniforms; Students are required to wear uniforms of white or black shirts/blouses. No mini skirts or slippers. Friday is dress free day.
3. All students are required to sit for examination on the due date and time. Failure to do so may mean termination in course.
4. All students are to adhere to school rules and act in a proper manner with fellow students and staff. Failure to do so can result in suspension or termination
5. Any students who are terminated, are still liable for any fees owing to CE irregardless of progress in the program.
6. All students are required to attend the extra curricular activities and attend lectures by visiting professionals as well as contribute and attend and/or attempt all case studies provided. Failure in this respect will equate to non attendance.
7. Students should have no visible tattoos or body piercing.

In order for you to be assessed by the School you will need to show commitment in the program and abide by its rules. We adopt this view so as to prepare students to meet with the realities of working life in the Hospitality Industry.

If for some reason you decide to withdraw during the course, CE will not refund any fees paid.

All fees are still owed to CE under these circumstance and no refunds will be made.

Students who transfer are still liable for any fess owing to CE.

CE does not practice the method of collecting deposits from students.

You will also receive information on these matters as well as the withdrawal and transfer forms during orientation.

You would have applied to us with the expectation of making a career and profession in the Hospitality Industry. In order to be an effective professional in the industry there are certain traits and character you should possess. You should also have skills that will compliment your position in the industry. CE will train you in these skills and if you are receptive to our training you should receive the necessary skills to partake in the industry. Communication skills are important. You may now feel you do not have these skills. However if you are prepared for change and willing to accept change easily then you will gain these skills from CE.CE can train you so long as you put in a determined effort you should see the rewards by the time you complete the course.

During your course year here, we will assess your participation skills, as well as your interactive skills with fellow students and lecturers. Your attendance record is equally important and general behavior. You would need to also show us your commitment in the program and we will issue you with the CE Sterling Award that will entitle you to different international pathways, if you want to progress overseas after Singapore.

You will be interviewed every three months with the Principal/Director of Studies regarding your progress and your current qualifying status on the Award. During the interview you will be assessed on your past performance and informed of any additional work to be done in order to be considered for the Award.

You should be prepared to allocate at least 20 hours per week of self study after class time. We also expect CE students to willingly participate in extra sessions provided for by visiting Professors or Trainers. We also have extra sessions on topics such as Personal Grooming, developing business plans, and communication skills all of which although not listed in core subjects are part of your overall program. Those students that may have skills in the Industry are also required to undergo any training/programs that CE provides.

All staff at CE expect to see the same level of commitment from students.

We have a disciplined approach to your studies here so as to make the transition into working life for you easier when you commence your career in the Hospitality Industry.

You should be prepared to allocate at least 15-20 hours per week of self study after class time. (Applicable to both full time and part time students)

Should any student face any difficulty, it is best if students could contact CE, and explain the problem faced.

Please note that you will be assessed during your studies here and we expect CE students to also behave themselves out of class time. Please note that it is important that you portray yourself in good light since the Hospitality Industry will only be receptive to those with good strong character traits.

Should outside events hinder your study progress, please feel free to discuss with our Client Services or the Principal/Director of Studies.

15. FEES

Students wanting to take up the Student Protection Scheme are to pay Tuition fees to Continental Educators STFA (Escrow) account and balance of fees to Continental Educators.